Who is the targeted audience for Power Virtual Agents?

The targeted audience for Power Virtual Agents includes business users, customer service teams, and IT departments because the platform is designed to enable these groups to create and deploy chatbots without requiring extensive programming knowledge. Power Virtual Agents empowers users to build conversational agents that can handle customer inquiries, automate responses, and support operational tasks, making it accessible for those who may not have a technical background.

Business users can leverage the tool to address customer needs directly and enhance user engagement. Customer service teams can utilize chatbots to efficiently manage routine inquiries, improving response times and allowing human agents to focus on more complex issues. IT departments often oversee the integration and deployment of these solutions, ensuring that the chatbots function correctly and meet organizational needs.

The other groups mentioned in the options do not fully represent the intended audience for Power Virtual Agents. For instance, while professional developers can use the platform, it is not exclusive to them, as the goal is to enable anyone, regardless of technical expertise, to create effective virtual agents. Likewise, students learning programming or marketing professionals may not find the tool aligns closely with their primary needs or responsibilities, which primarily focus on other areas of their respective fields.