How do you measure success in Power Platform implementations?

Measuring success in Power Platform implementations is primarily focused on user adoption rates and key performance indicators (KPIs). User adoption rates reflect how effectively the solution is being embraced by the intended audience, indicating whether users find the applications useful and easy to use. High adoption rates typically signify that the solution meets the users' needs and enhances their productivity.

In addition to user adoption, KPIs provide quantitative metrics that help determine the effectiveness of the implementation in achieving business objectives. These could include metrics such as time saved, efficiency improvements, or increased usage of business processes, which convey the impact of the Power Platform application on organizational performance.

Considering these points, user adoption and KPIs provide a comprehensive view of an implementation's success, as they go beyond mere feature counts or aesthetic quality, focusing instead on real-world utilization and outcome-driven results. External user feedback, while valuable, does not provide a complete picture of success if it is considered in isolation. Rather, combining it with the other measurements offers a fuller understanding of how well the implementation is performing.